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What you need to do   Online fraud guarantee   Viruses and malware   Security Certificates   Glossary
Security certificates

When entering secure websites, such as your St. James's Place Bank online banking website, you should always check the security certificate and look out for warning messages. Double-clicking the padlock symbol displayed on your browser (in the bottom right hand corner) will tell you the level of security being used.

Changes to the technology used by VeriSign, the issuer of our website security certificate, mean that older versions of Internet Explorer (version 4 and older versions of IE5) are unable to read updated certificates. An alert may appear suggesting that our security certificate is not valid - this is not true. If you choose to 'OK' the alert you will still be able to proceed and use the online banking service as normal.

If you are getting this security alert then we suggest you update your browser to version IE6 or later to correct this problem. If you'd like to update your browser you can visit the Microsoft site. (Please note St. James's Place Bank is not responsible for the content of external websites.)

Example of a security certificate

Example of a security certificate

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