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Ring-fencing and St James's Place Bank
Following the financial crisis, UK legislation was passed to better protect customers and the day-to-day banking services they rely on. The new rules mean large UK banks must separate personal banking services such as current and savings accounts, from risks in other parts of the business, like investment banking. This is called "ring-fencing". Banks are taking different approaches to how they are implementing these rules and are making changes now, to complete them by 1 January 2019.
St James's Place Bank is owned by Lloyds Banking Group. You can find out more about Lloyds Banking Group's approach to ring-fencing on the Group's website. Please check those pages for regular updates.
What ring-fencing means for St James's Place Bank customers
The majority of our personal banking services are not affected and most customers will not see any changes. Your facility numbers will stay the same and you can carry on banking as you do now. We will write to any customers who are affected explaining what the changes mean for them.
Eligible deposits will continue to be protected by the Financial Services Compensation Scheme (FSCS). You can find more about the FSCS at www.fscs.org.uk.
Some of the ring-fencing changes are made by a formal Court process
The Court process is called the Ring-Fencing Transfer Scheme (RFTS). Anyone who thinks the way we are implementing ring-fencing may affect them negatively has the right to participate in the Court process. You'll find full details of how to do this from mid-December, on the Lloyds Banking Group website.
Timetable for the Court process:
These dates are subject to change so please check this page regularly for updates.
Be extra vigilant about fraud
Although the majority of our customers will see no changes, other banks will be making changes related to ring-fencing. During this period of change in UK banking, you should be extra vigilant about fraud.
Don't assume that letters, phone calls, emails and text messages are genuine even if the person knows information about you.
Don't feel pressured into making a decision or acting quickly. A genuine bank or organisation won't mind waiting if you want time to think.
If you receive instructions about a change in bank details from companies you make regular payments to, you should contact them on a number you normally use to check these are genuine.
At St James's Place Bank we'll never call you and ask you to:
If you have accounts with other banks
If you have accounts with other banks, they will tell you if your accounts are affected by the changes they are making. If you have any questions you should contact the relevant bank directly.