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  Important Information

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From 1st April 2010, St. James's Place Bank no longer offers mortgages to new St. James's Place Bank clients and new current account facilities to new and existing St. James's Place Bank clients.

For more information on the changes, please see our Questions and Answers.

St. James's Place Bank clients who applied for a mortgage or current account facility prior to 1st April 2010 can find information related to their Account within this section.

From 30th November, 2012 all deposits made into your St. James's Place Bank savings facility via direct debit from your chosen current account with another provider, will continue to take 3 working days to reach your St. James's Place Bank savings facility and now be immediately available upon receipt.

April 2016 – Important information for savings customers

In March last year, the government announced plans to make ISAs flexible, meaning savers will be able to take money out of their ISAs and put it back, in the same tax year, without it counting towards the annual ISA allowance. The changes came into effect from 6 April 2016.

In addition, the government also introduced a new type of ISA called an innovative finance ISA. However, not all ISAs are changing, and your St. James’s Place Bank facilities will not be upgraded. This means we are not offering the additional flexibility on your ISA or offering the Innovative Finance ISA.

27th November 2013 - Changes to St. James's Place Bank Mortgages

From 11th April, St. James's Place Bank will no longer accept applications for further advances or changes to your mortgage deal. For further details on these changes, please click here.

28th October 2013 – Update on the changes to our Telephone Banking Service

With reference to our previous communication regarding the changes to our Automated Telephone Banking Service.

We can now confirm that from 3rd November 2013 you will no longer be able to telephone us to change your Account Security Code.

If you have any questions or need any help, please call us on our usual number 0345 602 6200. Our telephone lines continue to be open Monday to Friday from 8am-8pm and Saturday and Sunday 9am to 6pm.

26th September 2013 - Important Changes to our Telephone Banking Service

We are making some important changes to the service we currently provide. This change will be introduced after 3rd November 2013 and we will provide details of the exact date at least 7 days in advance with a message on our telephone line.

We are moving to a new telephone system and the change means you will no longer be able to telephone us to change your Account Security Code (we ask you to quote digits from this Code each time you telephone us or when you register for online banking).

If you have any questions or need any help, please call us on our usual number 0345 602 6200. Our telephone lines continue to be open Monday to Friday from 8am-8pm and Saturday and Sunday 9am to 6pm.

21st April, 2013 - Important changes

If you have sole facilities in a joint St. James's Place Bank Account and if they have non offset facilities, going forward only you will be able to view or receive any information for your sole named facilities.

If you use or have used offsetting facilities within your St. James's Place Bank Account, your facility visibility has not changed.

This change protects your personal information.

Initial deposits into your savings facility

We have changed the way in which you can make initial deposits into your savings facility. From the 21st April 2013, you will no longer be able to make initial deposits via the connected current account you have linked to your savings facility using the Direct Debit scheme.

You can however send us your initial deposit by electronic transfer from your bank or building society, by debit card payment, by cheque or from an existing St. James’s Place Bank facility. A separate initial deposit is required for each facility. Please wait 10 days from posting your documents back to us, to give us time to get your facility open and ready.

Electronic transfer – to make an electronic transfer from another bank or building society, just give them the St. James’s Place Bank facility sort code and account number. You will find these details on your Confirmation of Application Details form.

Debit card payments – please call us on 0345 602 6200 to make a debit card payment.

Paying by cheque - you will need to send us a different cheque for each facility you want to open, even if they are joint accounts. Please make the cheque payable to the name of the facility holder and write on the back of the cheque the sort code, account number and type of facility you want the money to go in to. You’ll find these details on your Confirmation of Application Details form.

Paying from an existing St. James’s Place Bank facility – depending on the type of facility you have applied for, you can either call us on 0345 602 6200 or log on to www.sjpbank.co.uk to make the payment.

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